To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively.

Equally to exercise a responsible influence on the development of social policies and services, both locally and nationally.

Principles:

FREE at the point of use. We will never charge for the advice we give, nor for any of the services we provide. We do not canvass contributions for postage, photocopying etc, although donations are always welcome.

INDEPENDENT of central and local government. Although we receive funding from the local council (and our national association receives funding from the Department of Trade and Industry), we are an individual registered charity, and cannot accept funding that impinges on our independence.

IMPARTIAL. We do not take sides in any dispute, although we do act in the best interests of our client. For this reason, we are unable to act for both parties in a dispute, but if contacted by the other party, we can refer them to another CAB or other appropriate agency for advice.

CONFIDENTIAL. We will not tell anyone outside the CAB Service what you have told us, or even that you have visited us at all, unless you say we can. This applies in all circumstances, whatever you tell us. In turn, this means we are able to give you complete and accurate advice, because you can tell us all the facts about you enquiry.